Frequently Asked Questions (FAQ):
We are proud to be in the process of attaining QCA accreditation. Please reference this webpage to confirm our action towards attaining this accrediation.
We have production facilities in both California and Tennessee. F.O.B. point for DOMESTIC orders is based on ship-to location. F.O.B. Brea, CA, 92821: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming. F.O.B. Portland, TN, 37148: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin. F.O.B. point for OVERSEAS orders: Brea, CA, 92821.
Email artwork and purchase order together to: firstname.lastname@example.org Email blank goods purchase order: email@example.com Fax purchase order to: (800) 590-8311 IMPORTANT: Please include PO # in the email subject line.
If you are ready to place your purchase order and want to submit your artwork for that order, please send both your purchase order together with your artwork to firstname.lastname@example.org However, if you only have an art-related question then you can send your artwork to email@example.com and our Art team will be happy to help.
Purchase orders can be faxed to 1 800-590-8311 You can also email your purchase orders, together with the artwork, to firstname.lastname@example.org. Please be sure to reference your purchase order number on the email subject line.
All changes must be in writing via email or faxed. Any changes in shipping must be made 3 days prior to ship date. Email changes to email@example.com Fax changes to (800) 590-8311
All orders must be received in writing via email or fax. Phone orders cannot be accepted. For accurate service, please include the following on your purchase order:
Item number, style, color, quantity and pricing
Requested in-hands date (if applicable)
Imprint color, size and position
Ship to address and method
Artwork sent must reference your purchase order number. Unless otherwise noted, the imprint will be centered within the printable area of the bag - Due to bag construction this printable area may not be the exact center of the bag.
Email artwork and purchase order to: firstname.lastname@example.org
Email unimprinted goods purchase order to: email@example.com
Important Note: Please include PO # in the email subject line.
Fax purchase order to: (800) 590-8311
Email general inquiries to: firstname.lastname@example.org
Email artwork inquiries to: email@example.com
We accept Visa, MasterCard, and Discover. Deposit may be required on large quantity import products, whether or not dates are maintained.
Most printers will produce an extra %5 - %10 of the items ordered to account for possible print issues. In most cases the customer is responsible for the cost of the extra pieces. An under-run is the rare case in which fewer items are produced.
Production scheduling begins only after receipt of final approval of your artwork and credit terms. Production time does not include delivery time.
Yes. A $20 (a) charge will be applied, per destination, on shipments going to more than one location. Drop shipments may not be available on all items. Maximum 10 locations. For 10+ locations, please call for quote.
Only un-imprinted bags may be returned for credit. PWS must be notified within 30 days. Please contact us for a Return Merchandise Authorization number. A 20% restocking fee applies as well as all original freight and return freight charges. Only unimprinted bags may be returned for credit. A 20% re- stocking fee applies as well as all original freight and return freight charges. All claims must be submitted within 30 days of receipt of goods. Merchandise will not be accepted without prior authorization and a return number issued by the factory. Please contact PWS for a Return Merchandise Authorization number. No credit will be issued if product was not used in its normal course. Goods must be returned within 2 weeks after authorization is given or the claim will be voided. Claims must be settled within 30 days of invoice date. Once shipments are picked up, the carrier assumes full responsibility for delivery of the order. If shipment arrives damaged or delayed, all claims must be filed with carrier.
Virtual sample requests should be emailed directly to your Account Executive or firstname.lastname@example.org. You can also use our "Virtual Mockup" tool, available via each product page, to create your own in just minutes..
Yes, all cancellations requested after order acknowledgment will incur minimum $40.00 (a), plus charges for the work completed at the time of the cancellation, including artwork, set-up, plates, material and labor costs. On custom products, a graphic charge will be incurred based on the time spent on artwork processing.